Support

CUSTOMER CARE

By Phone

Call +39 041 735523. We're open 7 days a week, 09:30 am—5.00 pm local time.

Before you call, mark the collection/codes of your interest and have your credit card number and expiration date handy (we accept VISA, MasterCard, American Express). If you prefer you can fill out the form "contact us " dedicated to single collection or send a fax to +39 041 735581

By E-Mail

You can order by e-mail at order@martinavidal.com

Remember to include your phone number and address.

More information: info@martinavidal.com

shipping

Our partner on delivery is UPS. You may choose the delivery method you prefer between Standard, Expedited and Express. Remember that the delivery times include working days only.

Shipping Information for U.E. countries

For order up Euro 15.000 the shipment is free (only for parcels with weight less than 10 kilos).

For orders under Euro 15.000 will be considered a partial shipping charge.

Shipping Information for non. U.E. countries (USA and Canada)

For orders higher Euro 15.000  the shipment will be free and effected using UPS expedited (only for parcels with weight less than 10 kilos).

For orders under Euro 15.000 will be considered a partial shipping charge.

delivery time

ITALY: 4/5 work days
EUROPE: 4/7 work days
USA / CANADA: 7 work days
REST OF THE WORLD: depend to the localizations

Customs duties and taxes (No U.E. destinations)

Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from Martina Lace charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

For all shipments in Italy is included of IVA 22%.

For further information, contact us: info@martinavidal.com